PRIVACY POLICY
Your Data, Our Priority: Ensuring Transparency and Security
We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our services. With a global presence, we adhere to the strictest data protection standards across all regions.
We provide clear and accessible information about our data practices, offering you control over your personal data. Whether you are a visitor, customer, or partner, we ensure your data is handled with the utmost care and in compliance with applicable laws.
Effective Date: 01-09-2022
Last Updated: 01-01-2025
1. Introduction
Welcome to Symm E-Ride B.V. (“SER,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or interact with our services.
By using our services, you consent to the collection and use of information in accordance with this policy.
2. Data We Collect
We collect different types of personal data, including:
• Personal Identification Data: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit card details and transaction history (processed securely through third-party payment providers).
• Device & Technical Information: IP address, browser type, operating system, and cookies.
• Usage Data: How you interact with our website, customer support, and services.
• Marketing Preferences: Your consent to receive promotional emails or notifications.
3. How We Use Your Data
We use your personal data to:
• Process and deliver orders for SER products.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send marketing communications (only with your consent).
• Detect and prevent fraudulent or illegal activities.
4. Sharing & Disclosure
We do not sell or rent your personal data. However, we may share your data with:
• Service Providers: Third-party companies that help with logistics, payments, or IT support.
• Legal Authorities: When required by law, to comply with legal obligations.
• Business Transfers: If SER is involved in a merger, acquisition, or asset sale, your data may be transferred.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or loss. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under GDPR and other applicable laws, you have the right to:
• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“Right to be Forgotten”).
• Restrict processing of your data in certain cases.
• Object to data processing for marketing purposes.
• Request data portability to another service provider.
To exercise your rights, contact us at email: michael@symmeride.com
7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
9. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:
Symm E-Ride B.V.
Melkrijder 19a
3861SG Nijkerk
The Netherlands
Phone: +31 643 15 2218
Email: michael@symmeride.com