TERMS & CONDITIONS

Effective Date: 01-09-2022

Last Updated: 01-01-2025

 

1. Introduction

 

Welcome to Symm E-Ride B.V. (“SER”). These Terms & Conditions govern your use of our website (www.symmeride.com), products, and services. By accessing or using our website and services, you agree to comply with these terms.

 

If you do not agree with any part of these terms, please refrain from using our website and services.

 

2. Definitions

• “SER,” “we,” “our,” “us” refers to Symm E-Ride B.V.

• “You,” “User” refers to any individual or entity accessing our website or purchasing our products.

• “Website” refers to www.symmeride.com.

• “Products” refers to e-bikes, accessories, and related items sold by SER.

 

3. Use of Website

• You must be at least 18 years old to use this website or make a purchase.

• You agree not to use the website for unlawful purposes or violate any applicable laws and regulations.

• SER reserves the right to modify, suspend, or discontinue the website at any time without prior notice.

 

4. Orders & Payments

• Order Confirmation: When you place an order, you will receive an order confirmation. This does not constitute acceptance of your order; we reserve the right to cancel or modify an order.

• Pricing & Availability: Prices and availability are subject to change without notice. In case of an error, we reserve the right to cancel orders or offer alternatives.

• Payment Methods: We accept main payment methods including bank transfer, credit card, PayPal and Klarna etc. Payments must be completed before order shipment.

• Taxes & Duties: Prices may exclude VAT, customs duties, or other applicable charges based on your location.

 

5. Shipping & Delivery

• Shipping Locations: We deliver to the entire Europe Union.

• Estimated Delivery Times: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances.

• Risk of Loss: Risk of loss or damage passes to the customer upon delivery.

 

6. Returns & Refunds

• Return Policy: You may return eligible products within 3 days of delivery, provided they are unused and in original packaging.

• Refund Process: Refunds will be processed to the original payment method after inspecting returned items.

• Non-Returnable Items: Customized products, clearance items, and certain accessories are non-returnable.

 

7. Warranty & Repairs

• Limited Warranty: SER offers a 1-year limited warranty on e-bikes and components. Warranty terms vary based on the product.

• Exclusions: Warranty does not cover normal wear and tear, misuse, accidents, or unauthorized modifications.

• Repair Services: If your product requires repairs, please contact our customer support.

 

8. Intellectual Property

• All content on this website, including logos, images, and product designs, is the property of SER and protected by copyright and trademark laws.

• You may not copy, reproduce, or distribute any content without prior written consent.

 

9. Limitation of Liability

• SER is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

• Our liability is limited to the amount paid for the product or service.

 

10. Privacy & Data Protection

• We collect and process personal data in accordance with our Privacy Policy.

• By using our website, you consent to our data collection practices.

 

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of The Netherlands.

• Any disputes shall be resolved through mediation before resorting to legal action.

 

12. Amendments & Updates

• SER reserves the right to modify these Terms & Conditions at any time.

• Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

 

13. Contact Information

For questions or concerns, contact us at:

Symm E-Ride B.V.

Melkrijder 19a

3861SG Nijkerk

The Netherlands

Phone: +31 643 15 2218

Email: michael@symmeride.com